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Frequently asked questions
You can return products purchased from Vomanique within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
We offer pick-up facility in selected locations basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
You can return products purchased from Vomanique within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
We offer pick-up facility in selected locations basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
You can choose between our Standard Delivery or Next Day Delivery:
Standard delivery (Free for H&M Club members / £3.99):
We will deliver your purchase within 2-3 days after receiving your order confirmation. We deliver Monday-Saturday, except bank holidays.
Pick-up in store (Free for VomaniqueClub members / free over £20 or £3.99)
You can also use our Click & Collect service, just select Pick-up in store in the checkout. You will receive confirmation by text message and email.
Your parcel will arrive to the selected store within 2-3 days, Monday-Saturday.
You have 7 days to collect your parcel from the date it arrives to the Vomanique store, just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.
Pick-up in store is available in selected stores in the UK.
If your area is applicable for the Click & Collect service, you can search for the closest location in the checkout by typing in your postal code. Please note that Pick-up in store is not available for parcels larger than 700x500x600mm.
Next day delivery (£5.99):
We also offer a next day delivery for orders placed before 10 pm. Your parcel will be delivered the next day before 8 pm. We will deliver to residential addresses 7 days a week, except Bank Holidays and to Parcel Shop on working days (no delivery on Sundays and Bank Holidays).
Orders placed after 10 pm will be delivered within 2 days.
Same day delivery London (£8.99):
We also offer same day delivery for orders placed before 11 am with a London address. We will deliver to residential addresses, Monday to Sunday between 6 pm -10 pm, except Bank Holidays. Orders placed after 11 am will be delivered within 2 days. Please note that same day delivery London is not available for parcels larger than 700x500x600mm.
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.
Next day delivery (£5.99):
Vomanique also offers a next day delivery for orders placed before 10 pm.
Your parcel will be delivered the next day before 8 pm. We will deliver to residential addresses 7 days a week, except Bank Holidays and to Parcel Shop on working days (no delivery on Sundays and Bank Holidays). Orders placed after 10 pm will be delivered within 2 days.
Vomanique offers you the following delivery options:
Delivery to your home address: select Home delivery as delivery location in checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address: select Home delivery as delivery location in checkout, untick your home address as delivery address and select or enter an alternative address.
Delivery to a Parcel Shop: select this option and search for a convenient Parcel Shop by entering a postcode.If you nominate someone else to pick up the parcel on your behalf, they must bring your ID as well as their own ID.
Pick-up in store: Search by postcode, address or town/city to find your nearest Vomanique store.
This service entitles you to try-out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy is a paid service, available on most of the products and in 31 Cities, you can enter pin code on product page to check service availability. Try and Buy is only available on orders containing <=3 items in cart.
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
You can buy online and and Vomanique team will send your order quickly.
It's free for all club members and free if you have ordered for more than £20. If your order is below £20 the delivery fee is £3.99.
In the checkout, you simply select the Pick-up in store option. You will receive confirmation by text message and email. Your parcel will then arrive to the selected store within 2-3 days, Monday-Saturday.
You have 7 days to collect your parcel from the date it arrives to the Vomanique store, Just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.
You can identify yourself with:
Passport or driving licence
Credit/debit card
Utility Bill
Monthly statement
If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.
After 7 days, any uncollected parcels will be returned to our warehouse, and you will be notified by email. You will also receive a return confirmation when the parcel reaches our warehouse and your refund will be processed. For full info about returns and refunds please go to Returns.
During high season and Sale, delivery might take a little longer.
If you receive an e-mail, a call from a person/association claiming to be from Vomanique seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Vomanique or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
We offer you the following delivery options:
Delivery to your home address: select Home delivery as delivery location in checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address: select Home delivery as delivery location in checkout, untick your home address as delivery address and select or enter an alternative address.
Delivery to a Parcel Shop: select this option and search for a convenient Parcel Shop by entering a postcode.If you nominate someone else to pick up the parcel on your behalf, they must bring your ID as well as their own ID.
You can choose between our Standard Delivery or Next Day Delivery:
Standard delivery (Free for Vomanique Club members / £3.99):
We will deliver your purchase within 2-3 days after receiving your order confirmation. We deliver Monday-Saturday, except bank holidays.
You can also use our Click & Collect service, just select Pick-up in store in the checkout.
You will receive confirmation by text message and email. Your parcel will arrive to the selected store within 2-3 days, Monday-Saturday.
You have 7 days to collect your parcel from the date it arrives to the Vomanique store, just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at Vomanique.
You can buy online from Vomanique online shop. It's free for all club members and free if you have ordered for more than £20. If your order is below £20 the delivery fee is £3.99.
In the checkout, you simply select the Pick-up in store option. You will receive confirmation by text message and email. Your parcel will then arrive to the selected store within 2-3 days, Monday-Saturday.
You have 7 days to collect your parcel from the date it arrives to the Vomanique online store, Just remember to bring your ID and your Pick-up code as we are not able to hand over your parcel without it.
You can identify yourself with:
Passport or driving licence
Credit/debit card
Utility Bill
Monthly statement
If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.
After 7 days, any uncollected parcels will be returned to our warehouse, and you will be notified by email. You will also receive a return confirmation when the parcel reaches our warehouse and your refund will be processed. For full info about returns and refunds please go to Returns.
Pick-up in store is available in selected stores in the UK ( London, Middlesex Street). If your area is applicable for the Click & Collect service, you can search for the closest location in the checkout by typing in your postal code.
While we don’t allow you to choose exact delivery date & time at the time of check-out, we will give an estimate on date of delivery at the time of placing the order. On the day of delivery, we will send you an ‘out for delivery’ message in the morning and our delivery associate will call you 30-45 minutes before coming to deliver the shipment.
This service entitles you to try-out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot. Try and Buy is a paid service, available on most of the products and in 31 Cities, you can enter pin code on product page to check service availability. Try and Buy is only available on orders containing <=3 items in cart.
If you receive an e-mail, a call from a person/association claiming to be from Vomanique seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Vomanique or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
While we don’t allow you to choose exact delivery date & time at the time of check-out, we will give an estimate on date of delivery at the time of placing the order. On the day of delivery, we will send you an ‘out for delivery’ message in the morning and our delivery associate will call you 30-45 minutes before coming to deliver the shipment.
For refunds taken into Bank Account, your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep. For refunds taken into phonepe, your refund will reflect within 1 day. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.
For refunds taken into Bank Account, your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep. For refunds taken into phonepe, your refund will reflect within 1 day. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
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